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Last August I bought a used car from Bell Honda here in the Arizona valley - a 2008 Honda Accord.

The car is a beautiful car, but it had a dent on the boom part of the driver's side back door that the sales manager Brandon said would be repaired as soon as the insurance money came in from the person that recently traded in the car.

About 2 months go by and the car was never repaired. After tons of follow up phone calls to Bell Honda I was called by Brandon to have the car repaired. I was even told I would be given a loaner car at no cost to me.

When I got there and waited for over an hour, Brandon said that he did not say that the car would be repaired, claiming that I was mistaken.

WTF!!??

I could see if I only had one conversation regarding the car's dent, but we have had several conversations over a couple of months. I would think that any misunderstanding that would have been cleared up at some point within those conversations. Brandon basically denies ever saying anything about the dent being fixed - calling me a liar!

Secondly, when I bought the car, the Finance Manager Chris Q, coerced me into paying an extra $150 per month for some added warranty coverage and credit boosting program (That I later found doesn't exist). I was told that if the payments were made on time, in 10 months I would be able to lower my payments by about $150 per month.

I was told that this happens all the time. Supposedly the credit program was to help boost my credit, which it has not done.

The goal was to get the car payment lowered to what it should be without the extra $150 per month which would make the payment about $250 per month.

BELL HONDA SUCKS, and I'll be sure to continue to spread the word!!!!

Location: Sun Lakes, Arizona

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Center for Responsible Lending Comment to FTC, March 30, 2012

5

It is important to note that dealers routinely advertise that they work with multiple

lenders, giving consumers the mistaken impression that the dealer is shopping on the

consumerโ€™s behalf. Even the โ€œUnderstanding Vehicle Financeโ€ guide on the FTC website

states that โ€œthe dealerโ€™s relationships with a variety of banks and finance companies

means it can usually offer buyers a range of financing options.โ€15 This guide, however,

does not clearly disclose the method of compensation for the dealer or the impact of that

method of compensation on the choice of loans or loan cost. Rather, it hints that the

interest rate โ€œmay be higher than the wholesale rateโ€ and is negotiable.16 It is this

misunderstanding of the process that dealers perpetuate to discourage consumers from

shopping loan rates among different lenders or dealers.

Moreover, dealers usually offer the consumer only one loan option. It is entirely within

the dealerโ€™s discretion to determine which loan the dealer will show to the consumer. The

dealer simply tells the consumer that the consumer has been approved for a loan at a

certain APR. As such, the consumer has no ability to choose a loan product that may be

less lucrative for the dealer but may be less expensive for the consumer. This form of

compensation essentially rewards the dealer for convincing the consumer to pay a higher

interest rate. This creates a perverse market incentive where the dealerโ€™s incentive is to

sell the loan that provides the most compensation for the dealer, which by definition is

not the loan that provides the most competitive rate for the consumer.

Guest

Went there after getting their internet price. We waited for the guy who was supposed to help us, instead a stoner guy came.

He was going to get the car keys, so we waited for 10 minutes, He said that we would drive to collision repair parking lot where all used cars were kept. We drove there in the dark, we could not locate the car. I made the point that he had the keys. It turned out he did not have keys.

I told him that I was going there to see the car inside out. He said that it was probably sold. Then he was asking questions about what kind of car we wanted, etc. I have seen bad car salesmen, but this guy was really something else.

We left that place. Don't buy any car from these people and this business. They are not trying to help you and they don't want your business.

They want to *** by playing clueless. :(

Honda B

Pretty much the same story here - Jamie H. added 5K worth of *** and Chris in Finance basically blamed us.

Hard to believe this *** still happens in the 21st century. Another Van Tuyl Group success story!

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