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2.0

I recently went in to purchase a certified used Honda Civic with my daughter. first let me tell you, do not go to this place if you have anywhere to be anytime soon. A couple of minutes is what you keep being told but a couple of hours is what you keep getting! After a lengthy round and round we were finally able to get the price we were looking for on the vehicle she wanted. Then we had to wait another hours or so just to see the only finance guy that is apparently employed at this dealership. Then when we finally met with him I advised him I only wanted the car and the GAP insurance ... but of course he was obligated to go thru the extended warranty speel about how great it was and what it covered. The MPP plan, the Rolls Royce of extended warranties would cover all of her oil changes, maintenance, bumper to bumper including dings and chips in the paint and road hazard damage to the tires. He told me and my daughter that if we blew a tire out we would get roadside assistance, a rental car and the tire replaced by the warranty. I will be honest I am skeptical to start with but this sounded pretty good to a single dad helping his daughter finance her first vehicle. So we took it, it added an entire year to the finance contract but it was worth it for my peace of mind.

While driving home from the dealership that night her air pressure warning light came on. I advised her not to worry about it and to call her sales guy in the morning. She did and was told she could take it anywhere to have it checked. She went to the dealership where they added nitrogen to the tire. We believed all was good until 3 days later the light came on again. Again we took it to the dealership where they added nitrogen. Today, the third time we have taken the car back in about 2 and a half weeks for the same thing, they find a nail in the back tire. I do not know if its because my 19 year old daughter is trying to get this fixed or what but the nail damage could not be repaired and they advised her she needed a new tire. They then told her it was going to cost $130. She advised them we had the MPP and that everything should be covered. She was quickly told that our state of the art Platinum Warranty did not cover tires. She immediately called me and I have now had 5 different conversations with Eric, Jake, and Scott. I was told the finance guy that promised that to us was not there but they record the room at the time of the signing. Number one is anyone thinking BIG BROTHER here. I was not told I was being recorded and I find it to be a little weird. I am ok with what they will find because my daughter and I both know what we were told. They advised me they would watch the tape and if he indeed promised it that they would have someone get back in touch with me. I asked when they hear what I am saying is true, were they going to honor this since it was promised. Scott replied to me that he could not guarantee that. I then asked him, if this nail was in the tire when we bought it, why would it even matter what warranty we had? He said he would get with Eric and see what could be done. I was also assured the tape would be pulled and reviewed immediately. Meanwhile my daughter, who was on her lunch break from work, is waiting in service for the answer. Instead of repairing, or replacing her tire while they sort out their apparent bait and switch tactics, they give my daughter back her car so she can continue to drive on it with a nail in her tire.

It has been almost 3 additional hours since we last spoke, and I get a call from Eric that they were just able to pull the tape and were reviewing it now. He said he would get back with me within 30 minutes with the answer. Those 30 minutes passed 4 minutes ago and I do not believe it would take them longer to review a transaction that lasted less than 30 minutes originally. I then, albeit, 2 and half weeks too late looked them up on YELP and learned that lies, deception and old school car salesman tactics are the norm for this dealership. I see Jackie all over here as far back as 2013 and as current as TODAY answering for the deceptive acts of her finance department. I plan to file complaints with the BBB, the AG, the CFPB and with Honda directly. Here are the websites and addresses if anyone else has had a bad experience and would like to file complaints as well.

Better Business Bureau

WWW.BBB.ORG

AZ Attorney General

Consumer Information and Complaints

consumerinfo@***.gov

(602) 542-**** (Phoenix) / Fax (602) 542-****

CFPB

consumerfinance.gov/compโ€ฆ

American Honda

American Honda Motor Company inc.

Honda Automobile Customer Service

1919 Torrance Blvd

Mail Stop: 500-2N-7A

Torrance, CA 90501-****

180*-999-**** Fax 310-783-****

By the way, we are still waiting on the $25 gas card we were promised and never got either!!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Location: Phoenix, Arizona

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Guest

Similar experience. Terrible!

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